Reference

Our Legal Terms for Indonesian Accounts

k7bola operates under a defined legal framework that sets out your rights, our obligations, and the conditions that apply to your account — where local law permits.

Jurisdiction-Aware TermsDANA, OVO, GoPay & QRIS ContextAccount Data RightsCookie Policy IncludedContact Path Provided

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How Our Legal Terms Actually Work

k7bola Service availability depends on jurisdiction. Users are responsible for checking local law before access.

Access to k7bola and the features within your account depends on local law. Our terms do not override Indonesian regulations — they work alongside them. When you fund your account using DANA or OVO, the transaction is subject to both our internal payment policy and any

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applicable local financial rules. Deposits processed through GoPay or QRIS follow the same dual-compliance path. We retain account and transaction records for a minimum period defined by our data retention schedule, and we do not share your personal information with third parties outside the scope described
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in our privacy section. If a term conflicts with a mandatory local rule, the local rule takes precedence. We update these terms when our operational or legal position changes, and we notify you via the registered email on your account before any material change takes effect.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

LEGAL CONTACT PATHS

Reach Us on Legal and Policy Questions

If you have a question about these terms, a data request, or a dispute about how a policy was applied to your account, our support team is available around the clock. You can reach us through live chat, email, or our dedicated legal inquiry form — whichever suits the nature of your request. Responses to formal legal or data requests are issued within 72 hours of receipt.

Team online

Live Chat

Available 24 hours a day, seven days a week. Use live chat for immediate clarification on terms, cookie settings, or account-access questions. Our agents can escalate to the legal team directly from the chat thread.

Email Support

Send formal data requests, policy disputes, or account-deletion requests to our legal email address. We aim to respond within 72 hours and confirm receipt immediately upon submission so you have a reference number.

Legal Inquiry Form

The in-platform legal form routes your query straight to the compliance team, bypassing general support queues. Ideal for DANA or OVO transaction disputes where a detailed written record is needed from the start.

ACCOUNT SECURITY STANDARDS

How k7bola Handles Your Data and Account

Security and data integrity are operational priorities, not afterthoughts. Players in Bandung and across Indonesia can expect the same data-handling standards applied consistently regardless of which payment rail they use.

Data Encryption

All personal and financial data transmitted between your device and our servers is encrypted using current industry protocols. This applies to DANA, OVO, GoPay, and QRIS deposit flows equally, with no exceptions for mobile sessions.

Cookie Management

We use cookies for session management, fraud detection, and performance measurement. You can review and adjust your cookie preferences from the account settings menu at any time without affecting your ability to log in or make deposits.

Retention Schedule

Account records, deposit histories, and identity documents are retained for the period required by our compliance schedule. After that period, data is deleted or anonymised. You may request a copy of your retained data via the legal inquiry form.

Account Security Steps

Two-factor authentication is available on all accounts and is strongly encouraged. To activate it, go to Account → Security → Two-Factor Authentication and follow the three-step setup. This protects your account even if your device is shared.

Data Request Process

To request a copy, correction, or deletion of your personal data, submit the legal inquiry form with your registered email and account ID. We verify your identity before processing any request and confirm completion in writing.

Policy Change Notification

When our terms or privacy policy changes materially, we send a notification to your registered email at least seven days before the change takes effect. You can review the updated terms in full from the Legal section of your account dashboard.

Frequently Asked Legal Questions

The questions below cover what Indonesian account holders most commonly ask about their legal rights, data handling, and policy scope on our platform. If your question is not answered here, reach us directly via live chat or the legal inquiry form.

Yes. Access to certain features depends on local law. Where local law permits, you will have full access to the account features described on this site. Features that conflict with Indonesian regulations are restricted automatically for accounts registered in Indonesia.

We collect your name, email address, date of birth, and the payment method details you provide — for example, your DANA or OVO account reference. Identity documents may be requested during account verification as part of our compliance process.

Submit a data request through the legal inquiry form on this page. Include your registered email address and account ID. We verify your identity first, then deliver your data package within 72 hours of verification being complete.

Yes. Submit a deletion request via the legal inquiry form or email support. We will close your account and delete or anonymise your personal data in line with our retention schedule. Note that transaction records required by compliance rules may be retained for the mandatory period.

Transaction disputes are reviewed under our payment dispute policy, which is outlined in the full terms document. Raise the dispute via live chat or email with your transaction reference number. We aim to issue a written decision within five business days of receiving your submission.

Yes. We send an email to your registered address at least seven days before any material change to our terms or privacy policy takes effect. The updated document is also published in the Legal section of your account dashboard on the same day the notice is sent.

We use session cookies, fraud-detection cookies, and analytics cookies. None of these are sold to third parties. You can view and adjust your cookie preferences at any time in Account → Settings → Cookie Preferences without affecting your login or DANA, OVO, GoPay, or QRIS payment functions.

Our Legal Terms for Indonesian Accounts

Reach Us on Legal and Policy Questions

Live Chat

Email Support

Legal Inquiry Form

How k7bola Handles Your Data and Account

Data Encryption

Cookie Management

Retention Schedule

Account Security Steps

Data Request Process

Policy Change Notification

Frequently Asked Legal Questions

01 Does Indonesian law affect which features I can access on k7bola?

02 What personal data does k7bola collect when I register?

03 How can I request a copy of the data you hold on my account?

04 Can I ask k7bola to delete my account and all associated data?

05 How are disputes about QRIS or GoPay transactions handled legally?

06 Will I be notified before k7bola changes its legal terms?

07 What cookies does k7bola use and how do I control them?

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