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How k7bola Handles Your Personal Data

At k7bola, your personal data — from account registration details to transaction records via DANA, OVO, GoPay, and QRIS — is handled under a clear, documented privacy framework.

Account data kept encryptedDANA, OVO, GoPay, QRIS transaction records securedData retention period disclosedAccess requests processed within 7 business daysNo third-party data sales
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k7bola How k7bola Handles Your Personal Data
PRIVACY CONTACT PATHS

Reach Our Privacy Team Directly

If you have a question about how your data is stored, want to request a copy of your records, or need to report a concern about data handling, our privacy support team is reachable through three channels. You can expect an initial acknowledgement within 24 hours and a full response within 7 business days — whether you are writing from Bandung, Medan, or anywhere across Indonesia.

Team online

Live Chat

Available 07:00–23:00 WIB daily. Type 'privacy request' in the chat window and you will be connected to a dedicated data-handling agent rather than general support.

Email

Send your data access or deletion request to our privacy inbox at [email protected]. Include your registered account email so we can verify identity before acting on the request.

Account Portal

Log into your k7bola account, navigate to Settings → Privacy, and submit a self-service data report request. The report covers all stored personal data tied to your account.

DATA HANDLING STANDARDS

Six Ways We Protect Your Privacy

Our privacy practices are built around six operational commitments — from how cookies work on your device to how long withdrawal records are retained.

Encrypted Storage

All account data — including your registered email, phone number, and linked payment methods such as OVO or DANA — is stored using AES-256 encryption at rest. No plain-text personal fields exist in our database.

Cookie Transparency

We use session cookies to keep you logged in and analytics cookies to measure page performance. You can decline non-essential cookies via the cookie banner shown on first visit; this does not affect account functionality.

Retention Schedule

Active account data is retained for as long as your account remains open. After account closure, transaction logs are kept for 5 years for financial compliance, then permanently deleted — depends on local law.

Third-Party Sharing

We share data only with payment processors — DANA, OVO, GoPay, QRIS — and our hosting infrastructure provider. We do not sell, lease, or exchange your personal data with advertisers or unrelated third parties.

Access Requests

You have the right to request a full export of the personal data we hold about you. Submit the request via Settings → Privacy or email [email protected] and we will deliver the report within 7 business days.

Deletion Requests

If you want your account and associated personal data removed, submit a deletion request through the Account Portal. We will confirm deletion within 14 business days, subject to mandatory financial record-keeping obligations under applicable law.

What You Want to Know About Our Privacy Policy

These are the questions we receive most often about data handling at k7bola. Each answer reflects how our actual systems work — from how QRIS transaction data is stored to what happens to your records if you close your account. If your question is not covered here, reach the privacy team via the channels listed in the section above.

We collect your name, email address, phone number, and the payment method you select — DANA, OVO, GoPay, or QRIS. Device identifiers and session logs are also recorded to verify account access and protect against unauthorised logins.

We share only the minimum data required with payment processors like DANA and GoPay to complete transactions. No personal data is sold or passed to advertisers, and our hosting provider operates under a strict data-processing agreement with k7bola.

Log into your account, go to Settings → Privacy, and submit a data export request. Alternatively, email [email protected] with your registered address. We will deliver your full data report within 7 business days of verifying your identity.

Transaction records — including QRIS, OVO, and DANA deposit and withdrawal logs — are retained for 5 years after account closure to meet financial compliance requirements, then permanently deleted. Active account records are held for the full duration your account is open.

Yes. Submit a deletion request through Settings → Privacy or by emailing [email protected]. Deletion is completed within 14 business days. Note that legally required financial records are retained for the minimum period required under applicable law.

We use session cookies for login continuity and analytics cookies to monitor platform performance. Non-essential cookies can be declined via the cookie banner on first visit. Declining analytics cookies does not affect your ability to deposit, withdraw, or access any part of your account.

Contact our privacy team at [email protected] or via live chat between 07:00–23:00 WIB. We will acknowledge your concern within 24 hours and provide a substantive response within 7 business days, including any corrective action taken where local law permits.

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