Reference

Terms and Conditions that protect your play

When you open an account at k7bola, you're agreeing to the terms that keep your deposits safe, your withdrawals verified, and your gameplay fair.

Account activation in secondsDANA, OVO, GoPay, QRIS depositsVerified withdrawal process
Explore Lobby Read FAQ
k7bola Terms and Conditions that protect your play
NEED CLARIFICATION

How to reach us about your terms

Team online

Live chat support

Open the chat icon in the lobby any time — our team in Bandung and across Indonesia responds during business hours. Use it to ask about account suspension, deposit holds or withdrawal delays.

Email submissions

Send formal disputes or account change requests to our support email. Include your account ID, the date of the transaction in question, and a screenshot. Responses arrive within 48 hours.

In-app notifications

We send all term-related updates — policy changes, account alerts, withdrawal confirmations — directly to your inbox and app notification centre. Check these regularly.

YOUR DATA, PROTECTED

How we handle your information under these terms

Account security

Your password and two-factor authentication code are never stored in plain text. We encrypt all login credentials and payment details using industry-standard protocols. Never share your PIN or recovery codes with anyone claiming to be from k7bola support.

Payment verification

Before we process your first withdrawal, we match your bank account or e-wallet name to your account profile. This step protects you from unauthorised transfers and keeps your funds on the account registered to you only.

Data retention

We keep your account history, deposit and withdrawal records, and gameplay logs for seven years to comply with local financial reporting. You can request a copy of your data any time through the app settings menu.

Dispute resolution

If you believe a withdrawal was blocked incorrectly or a deposit wasn't credited, open a support ticket with your transaction ID. Our team reviews it within 72 hours and either completes the transaction or explains the block in writing.

Account deletion

To permanently close your account and erase your profile, send a signed request to our email support with your account ID and reason. We complete the deletion within 30 days and return any unclaimed balance to your registered payment method.

Cookie and tracking policy

We use cookies to remember your language preference, game history and login state. These are stored on your device only; third parties do not access them. You can disable cookies in your browser, but some lobby features may not work.

What players ask about our terms

Go to the login page and tap 'Forgot password'. We'll send a reset link to the email you registered. Click it and create a new password within one hour. If you've also lost access to your email, contact our live chat team with your account ID and we'll verify your identity using your registered phone number before issuing a temporary login code.

You can update your phone number, address and language preference any time in account settings. Your registered name and email cannot be changed once your account is active — these are locked for security and to match your payment method. Contact support if you need to update these due to a legal name change.

Minimum deposit is 50,000 IDR across DANA, OVO, GoPay and QRIS. Minimum withdrawal is 100,000 IDR. There is no maximum deposit; withdrawals are capped at 50 million IDR per week to protect account security. Weekend withdrawals may take until Monday to clear, depending on your bank's processing schedule.

Yes. Once your round settles, the payout is credited to your account balance in real time. You own it and can withdraw it right away using your original payment method. There is no wagering requirement or hold period on winnings from live tables or slots.

Your account will be suspended immediately for security review. We match every deposit to the name on your profile. If the payer's name does not match your registered name, we cannot process withdrawals and may forfeit the deposit. Always deposit from an account registered in your own name.

No. Our terms forbid duplicate accounts. If we detect multiple accounts from the same device, payment method or verified ID, we will close all of them and keep any funds in the active account. We do this to prevent fraud and protect fair play.

Withdrawals to DANA, OVO and GoPay usually clear within 5 minutes during business hours. QRIS and bank transfers take 1–2 hours on weekdays; weekend transfers arrive by Monday morning. If your withdrawal hasn't arrived after 48 hours, contact our support team with your transaction ID and we will investigate.

Related Pages

k7bola Indonesia k7bola Casino k7bola Login Register FAQ